HorseLine is seeking friendly and reliable Telephone Operators to join our dedicated team. If you enjoy connecting with people, have excellent communication skills, and love horses, this is a unique opportunity to make a real difference in emergency veterinary care.
About the Company
HorseLine, founded by two veterinary professionals in Canberra, serves as the central hub for after-hours emergency care for clients. Our mission is to streamline support for veterinary teams, ensuring efficient workflows for on-call services while prioritizing the well-being of both veterinarians and horses.
Responsibilities
- Answer incoming calls from horse owners during emergency situations.
- Act as the calm, caring voice connecting clients to on-call veterinarians.
- Record accurate client and case information.
- Provide timely updates and support to veterinary teams.
- Ensure professional and empathetic communication at all times.
Requirements
- High level of reliability and punctuality.
- Ability to work independently from a quiet space with a good phone connection.
- Comfortable handling urgent and sensitive situations.
- Previous experience in customer service, phone operations, or veterinary support is a plus.
Skills
- Excellent verbal communication and active listening.
- Strong organizational and multitasking abilities.
- Calm under pressure and able to provide reassurance to clients.
- Tech-savvy with basic computer and phone systems.
- Passion for horses and equestrian knowledge preferred.
Benefits
- Flexible working hours.
- Work from anywhere with a quiet environment and reliable phone connection.
- Competitive pay for your efforts.
- Opportunity to support veterinary care and work in a horse-focused environment.
- Great for vet nurses, equestrians, or anyone who loves helping others.
